How to Be the Hero When Making the ePrescribing Software Switch

November 8, 2023

ePrescribing is a good way to improve the efficiency and accuracy of prescribing medications. It allows physicians to send prescriptions directly to pharmacies electronically, eliminating the need for handwritten prescriptions. And in many instances, it is required.

In the world of healthcare technology, those who find ways to optimize its use can capitalize on its speed and effectiveness, giving your organization an advantage. Making the switch to a new platform can complex, but it doesn’t have to be complicated.

Why do EHR providers and Medical Service Organizations make the platform switch?

• Your workflows create bottlenecks: Your current system requires too many clicks, and the end-to-end prescription functionality exists on different screens. As new enhancements and necessary safety checks have become mandated across ePrescribing transmissions, accessing them in disparate systems takes too much time when seeing patients and providing care.
• There has been an increase in medication prescribing errors: When software platforms are using old databases or not regularly updating, critical data can be missed in prescriptions, leading to errors. According to the Center for Drug Evaluation and Research (CDER), from 2013-2022, the average number of novel drugs on the US market each year was 43. With each new approval comes drug interaction, allergy, and indication coding sprints to keep the software current. If your current provider isn’t keeping up, it’s time to make a change.
• Patient data and software security is at risk: Security breaches can be costly and even detrimental to your prescribing future. Your software providers should be proactively pursuing security certifications and designations such as SOC 2 Type 2, HITRUST, and others as a means to active risk protection. When healthcare organizations uncover a threat, it must be addressed.
• Price-value: Some ePrescribing providers have continued to raise prices without providing additional value. It’s important to reevaluate the services included in your system. Do you have a Real-Time Prescription Benefit check now that price transparency is so important? Can you initiate Prior Authorizations electronically? What are you paying for if they have not improved the experience for your providers, support staff, and, ultimately, your patients?

Ensuring Success in the Software Switch:

Making these decisions can have a ripple effect across your organization. With clear communication, an agreed-upon set of expectations, and milestone checks, those ripples can bring excitement and positive energy throughout the process. 

“The integration of DoseSpot with our native CRM was seamless, and they provided us with several Admin level tools to carefully and easily manage our ever-growing provider user base. Moreover, in the event of any issues, it was extremely easy to reach out to their Support Team, and the turn-around time with respect to any issues is usually within that day itself to a maximum of two days.”

Abhishek, Sr. Specialist – support (Capterra Review)

If you’re looking for a good way to improve the efficiency and accuracy of making the switch to a new platform, the key is to plan. Here are some tips to set your team up for success:

• Designate an Implementation Team: When integrating new ePrescribing software, the solution provider should work closely with the practice management or EHR team to understand their needs and concerns. All requirements should be clearly identified and addressed before the project officially begins.
• Agree on a training plan: The software provider should provide training tools and resources to administrative users. They should help you “train the trainer” on how to use the new e-prescribing platform. This instruction should be tailored to the specific needs of the organization and should be provided in a variety of formats, such as online, in-person, and on-demand.
• Understand technical support options: Your designated integration team should offer technical support and resources throughout the implementation process. Development guidance and a venue to ask questions and troubleshoot are critical to the integration timeline.
• Agree on milestones and provide regular updates: To stay on track, both parties should agree on a project timeline, the progress milestones, and the cadence that both teams will meet until completion. Regular and timely communication will help identify potential issues before they become roadblocks.
• Be responsive to feedback: Your teams should always feel heard. The ePrescribing software provider should be responsive to all feedback and seek to improve the platform integration experience.

How Do We Describe the DoseSpot Difference?

It’s the team leading the way! At DoseSpot, we don’t take your decision to upgrade to our ePrescribing platform lightly. However, we simplify the requirements and action needed into easily digestible steps. Our implementation team has developed a proven process to set you up for success.

Step 1: Kickoff and project setup
This is a meeting where all stakeholders will review the project requirements, documentation, the Salesforce project dashboard, Surescripts and other certification requirements.

Step 2: Integration build-out
During this phase of the project, there will be regular progress meetings, technical troubleshooting sessions, client testing, and DoseSpot testing.

Step 3: Surescripts testing and certification
In phase three, documentation will be finalized, all parties will perform final integration reviews, and Surescripts certifications will be tested and approved.

Step 4: Go Live!
Now, you can start adding providers and patients and start sending prescriptions.

DoseSpot provides many resources to help you through software implementation. This includes a full-service project dashboard provided to you through our Salesforce Client Support Community. Here’s what you can expect in your shared Salesforce space:

• Communication feeds: Chatter feed for immediate communication and Project Support Cases for technical support, debugging, and troubleshooting
• Client documentation: Here you will find API guides, User guides, Integration test tool setup, and other required documents
• Client configuration: This will help determine exactly what configurations you will have enabled or disabled and help us guide and train you on those options
• Project Milestones: A collection of step-by-step points to help you build and configure your integration, including related workflows and API guide points

One of the biggest pain points is in the data migration process─ transitioning workflows and importing data into the new platform. But, with the help and expertise of our development-savvy teams, it becomes much easier than anticipated.

Early access to the staging environment is also important. Your implementation team should begin folding into the process where it is safe to experiment, test, and learn.

Using the DoseSpot ePrescribing platform is an excellent way to improve the efficiency and accuracy of prescribing medications. It can help you save time, reduce medication errors, and improve patient adherence. Once you’ve implemented our ePrescribing solution, you’ll wonder why you didn’t do it sooner.

And remember, don’t be afraid to ask for help! There are many resources available to help you through the implementation process. So, what are you waiting for? Request a no-pressure demo today, so we can help you make the software switch!